Things have started to settle down now, and recently we marked a major milestone for the company: the first manager’s meeting in our new head office!
This may sound boring, but it is not! At St. Pierre’s, we hold monthly meetings for shop managers and partners to connect with head office. During the pandemic, they had to be held on Zoom, and for some time before that a combination of opening shops outside Auckland and the small size of the former HQ meant that we just could not get everyone in the same room. Zoom is a handy tool, but there’s something special about reconnecting over a cuppa that grows the ‘company as family’ vibe that St. Pierre’s is known for.
Now, however, we have a new, larger head office with space for all our HQ staff and many guests! And on Tuesday 14 March, we finally had the first big gathering in the conference room. All the Auckland area shop managers (and some from further away!) and head office staff were present, with regional and South Island managers joining via Zoom. As a growing company, we’ve had many new staff come on board since our last big manager meeting in November, and it was a great opportunity for shop managers to put a face to the names they email so often.
Each department got to talk about their new projects for the year, such as new shop openings, new software systems, customer loyalty initiatives, staff training improvements. There’s lots happening soon – watch this space!
The great thing about face-to-face connection is the opportunity for unvarnished feedback and engagement with the front line… and shop managers certainly took the chance, with most staying on well after the meeting finished to discuss new initiatives with the head office team, work on improving the customer experience, or just throw ideas around.
Above all, it was a great day to reconnect with old friends and reaffirm the values we all share as St. Pierre’s leaders. Thanks to everyone for attending – see you all again soon!