Hi everyone! Thanks for your interest in our 7 Steps to Partnership Programme! We’ve had a lot of questions about it, so we’ve put the answers together in this Q&A article. Read on!
WHY ARE WE DOING THIS?
Simple. We are a People-first Partnership. That means want our staff to aim high, learn more, take on responsibility, and earn more. When our people grow, so do we as a company!
WHAT IS THE PROGRAMME?
It’s our way of creating more opportunities for our staff, and to make those opportunities clear and accessible. We want you all to see the career advancement here, and take them!
We used to have five main roles, now we have seven. The gap from crew to 3IC is now much smaller!
WHAT’S NEW?
Lots, but mainly the Kitchen Trainer and Service Trainer positions. These bridge the gap from crew to the manager team (3IC and up). It helps you step up, apply what you’ve learned, and earn more!
WHAT DOES “TRAINER” MEAN?
The new positions are called “Trainer” because everyone above crew is, in reality, a trainer! Experienced staff help new crew all the time. If you have mastered kitchen skills, why not take on the authority to train others? More responsibility means more pay!
HOW LONG DOES IT TAKE?
It depends on how fast you learn and how well you work. But you could be promoted from Crew to a Trainer position in just 2-3 months!
This training course logo encapsulates the spirit of taking on a challenge and climbing high!
BUT MY SHOP ALREADY HAS TRAINERS AND MANAGERS!
Don’t worry! It’s OK for one shop to have more than one Kitchen Trainer, Service Trainer or 3IC. We want people to learn and get promoted. And don’t forget, St. Pierre’s is a growing company. We’re opening new shops and need experienced staff to run them. There’s space for everyone to grow!
If you have any more questions, please let us know! The Programme is designed to help front line staff grow – the more you ask, the more we can make it better for you! Hope to hear from you soon!
Hi everyone! Today we’re introducing an exciting development at St. Pierre’s – our 7 Steps to Partnership Programme!
Our Purpose as a company is creating opportunitiesfor others to achieve their dreams, and one of our Guiding Principles is that we grow our People. The 7 Steps Programme is a framework for everyone to grow, no matter what level they are at now.
Our 7 Steps to Partnership, showing the two new roles
We want our staff to be ambitious and take on responsibility. We provide training to help you build your skills and confidence, so you can move up when you are ready. And at each Step, your pay will increase! We think it’s only fair to reward staff who want to learn more and improve their skills.
The new roles are Kitchen Trainer and Service Trainer. They provide an accessible route for crew members to be promoted, and a stepping stone toward becoming a manager. Trainers need to know all service/kitchen skills and can teach new staff. After a few months as crew, you could have the skills to be a Trainer without realising it!
We want everyone at St. Pierre’s to grow. Even if you don’t want to be a manager now, why not become a Trainer so you can help others and earn more for yourself?
Your manager will be in touch about how the Programme will work in your shop. No matter if you are new or experienced, there is room for you to grow. The Programme shows the way ahead. Please take up the challenge of learning more and earning more!
Welcome back! Last Thursday 31st March, St. Pierre’s did something we’ve never done before – opened two shops on the same day! One was reopening Symonds Street, and the other was the brand-new Papamoa shop. Read on to find out more!
Partner managers Seak and Tee excited about opening day!Area manager Lili removing the window coverings. Almost opening time!
Papamoa is on the sunny Bay of Plenty coast, east of downtown Tauranga. It’s a popular area both for summer holidays and to live, so we were keen to be involved. Our new shop is centrally located, just by the community centre, local doctors, supermarket and other busy destinations.
All ready to go!
The shop design puts a new spin on our current design language to suit the area and site layout, with bright geometric wall patterns and oversized lightshades providing colour. The chunky furniture against black walls is another highlight, all together making the shop bright yet cosy, relaxing and inviting to everyone, especially families with kids.
The shop and staff ready to go!
Partner Manager Tee greeting first-time customers. Papamoa shop has been buzzing from day one!
Fly through of the shop – plenty of fresh food waiting for hungry customers!
Partner Managers Seak and Tee were overjoyed on opening, saying that
“We’ve both been with the company for some years, but this is a massive step up. Opening a new shop – rather than joining an existing one – has been such a challenge. We couldn’t have done it without the support of the head office staff, especially area manager Lili, our new Papamoa team, and nearby partners such as Ivy, Joanne and Yohanes. In particular, Ivy and Joanne put a lot of time into training our new staff before opening.
So many details go into great customer experience, but we’re all committed to delivering great products and service from day one. Our aim is to create a fun workplace which brings smiles to staff and customers, a shop that we and the whole company are proud of. Finally, we’re moving here as a family, so we’re excited to learn more about the community and how we can contribute to it.”
Welcoming our first curious customers!The hat display is a tradition of St. Pierre’s shop openings
Lili commented that
“Seak and Tee have run their own café as well as managed different departments at St. Pierre’s, so they definitely are experienced. However, running a sushi department in a new city will be a big challenge! As well as building a high-performing team, partners also have to develop links with their community to build the business. This is a critical part of our 7 Steps to Partnership pathway. Tee and Seak will need to spend a lot of time getting to know schools and community groups, working on promotional channels, etc., while still maintaining the company‘s reputation and delivering customer satisfaction.
Finally, I hope they can inspire and develop their team members to grow in their career at St. Pierre’s. It’s a big job, but I’m here to support them, and they’ve made a great start! I wish them all the best with their new city and lifestyle.”
Speaking of support, Rotorua partner Yohanes came to help out!Tee sorting the recycling. Successful shop partners are hands-on all the time!
Finally, Director Perry Katsoulis commented
“Congratulations to our new trial partners Tee and Seak! They are full of energy, passion and enthusiasm, and I know they are ready to become St. Pierre’s Partners! I and the other directors wish you the very best of luck in your future in Papamoa. I imagine that moving your children from Auckland and starting a new life and a business is a huge step to take, but the St. Pierre’s family is here to help. Yohanes came from Rotorua and Ivy and Joanne from Tauranga for opening day, and we’ll always be here for you.
Papamoa is an important shop for us, as it’s a popular lifestyle choice and a growing market. Who wouldn’t want to live in a beautiful Bay of Plenty beach resort? I hope that Tee & Seak love the lifestyle here too.”
Director Perry firing up the crowd
Perry describing what makes our sushi so good!Perry, Seak and Tee, and Director Nick all smiles for a successful opening!
The new shop was busy on opening day and has been even more so in the days that followed. Customers who themselves relocated to Papamoa were happy to see their favourite sushi available locally, and many locals were keen to see what the fuss was about. Feedback was positive, with words like “delicious,” “I see why it’s so popular!,” “kid friendly,” and “welcoming” repeated over and over. It’s so far so good in Papamoa, making all the hard work by many staff worthwhile.
We believe that the Papamoa shop will soon be a landmark in this relaxed beachside area, and by opening on the same day as Symonds Street, it’s a special milestone for the company as well. If you’re visiting Papamoa or just passing through, do stop by and see Seak and Tee – see you there soon!
