This post is a little different! It’s not about one of our people – it’s about all of you!
You’ve probably heard about the online training programme we launched in June this year. This post is the first in a series talking about training, starting with why it’s important.
St. Pierre’s is growing fast. We now have nearly 70 locations, four departments (sushi, Bento Bowl, K10 and seafood) and around 800 staff. Apart from in 2020, we’ve opened at least five shops every years for a few years now. So how do we make sure that when a customer walks into a St. Pierre’s group shop – any department, anywhere in NZ – they get a high quality product and great service?
We often talk about how we put people first at St. Pierre’s. To put people first, we have to help you develop the skills you need to do the job well! That’s where training comes in. It’s not fair to expect you, our staff, to work things out yourself. To date, we’ve had shop managers do most training – but they are very busy people. That’s why we’ve developed an online training course to take the load off the managers and give everyone a high base level of knowledge.
Of course, the best way to learn something is hands-on – be it in the kitchen, rolling sushi, making bowls or customer service. But there’s so much to remember! Online training gives you a head start, by helping you understand – based on ideas such as the company history and aims – why we do what we do. Then, by showing you how our most experienced staff work, you can understand the best and most efficient way to do daily tasks.
In this way, we want to provide every staff member with a high base level of knowledge. Building on that, you can use your unique skills and creativity to deliver amazing products and service that the people in your community will love.
In the next article, we’ll look at what our training programme is, including the platform and content we’ve provided to date. There’s big news coming soon, so look out for it!