Customer service under Level 3

Hi again everyone!

In our last article, we talked about how we can reopen under COVID Level 3 restrictions. Thanks everyone in the L3 areas for working so hard to get up and running again! It has been amazing to see.

In this article, we’ll talk about what we can do to provide great service and ensure customer satisfaction in Level 3.

St. Pierre’s is famous for great customer service, and it’s natural to want to greet customers warmly and welcome them into our shops. Especially in the southern winter, or a cold Wellington southerly, we don’t want people to wait outside. But unfortunately, under Level 3 rules, customers cannot enter the shop.
So what can we do to make their St. Pierre’s experience pleasant? We get ready for them to arrive, and provide extra-quick service! Or we deliver to their home!

At Level 3, we recommend online pickup ordering (“click and collect”) or delivery. Our online ordering website is going strong, where customers can choose from our wide range of menu options, and pick up from their selected store at the time they choose. Or they can order via a 3rd-party delivery service, such as UberEats, Deliver Easy or Menulog (check what your store offers).

If a customer calls and asks how they can get their favourite sushi or hot meals, let’s offer online ordering or delivery!

Customers can just come without ordering and purchase at the shop door as long as they use contactless payment (PayWave). (No payment by cash at Level 3).

St. Pierre’s is well-known for providing service with a smile. That’s hard to show through a mask, but the warmth in your voice and actions will always shine through. While keeping a safe 2-metre social distance at the door, when a customer arrives

  1. Greet them warmly as you always do
  2. Ask them to step back
  3. Quickly get the bag with their order from the display fridge
  4. Put their order bag on the table
  5. Step back, and thank them loudly before they leave

Some of this might sound a little unnatural, but remember! We’re all fighting COVID-19 together, and customers will understand. We just need to keep doing our best to provide a warm welcome within the framework of the Level 3 rules.

And above all, let’s keep that extra focus on safety to keep customers happy, and help get everyone back to Level 2 and 1 soon! Hang in there everyone, and thanks again for your amazing work!

One thought on “Customer service under Level 3”

Leave a Reply